This site charges for three things online, each shown to you before you pay and collected through Cashfree: the site-visit booking fee, listing credits bought by agents, and the optional Promoted placement. This page says when each comes back to you.
Site-visit fee — you always get a full refund when
- We cancel or cannot conduct the visit, and the new time we offer does not suit you.
- The slot was taken by someone else while your payment was going through — we tell you immediately, and you choose a free rebooking or the refund.
- You were charged twice for the same booking, or charged for a booking that failed.
- You cancel at least 24 hours before your slot.
The fee is not refunded when
- You cancel less than 24 hours before the slot, or do not show up.
If something genuinely outside your control kept you away, message us — we would rather rebook you than keep a fee.
How to cancel, and how fast refunds arrive
WhatsApp or call +91 93625 45155 with the name and number you booked under (keep your Cashfree payment reference handy — it is in the confirmation). Approved refunds are initiated within 2 business days and go back to the original payment method; banks and card networks typically post them in 5–7 business days.
Agent listing credits
Agents buy listing credits. One credit puts one property live for 30 days; renewing it spends another. Credits do not expire.
- A credit is only spent when a listing actually goes live. We visit and photograph every property first — if we decide not to take one forward, the credit stays in your account for the next one.
- Unused credits are refunded in full if you ask within 7 days of buying them. After that they stay on your account and can be used at any time.
- A credit already spent on a live listing is not refunded if you take that listing down early — but nothing is charged again unless you choose to renew.
- The 30 days start the day the listing goes live, never while it waits for our visit — our approval time is not charged to you.
- You were charged twice for the same pack, or charged for a payment that failed: full refund.
- There is no subscription and no auto-debit; nothing is ever charged automatically.
Promoted placement
- If the listing it was bought for never goes live, the promotion fee is refunded in full.
- Once the listing is live with Promoted placement, the fee is not refunded.
Moving services
Packing and moving work is quoted in writing before anything is lifted, and cancellation terms for a move are stated on that written quote — nothing for a move is charged through this website.